Return, Refund & Cancellation Policy

At Divine Ganesh Ji Idols, our highest priority is your spiritual peace and complete satisfaction. Because our products are sacred murtis and devotional artifacts, we uphold strict standards of purity and hygiene while offering complete devotee protection.

1. 7-Day Instant Replacement for Transit Damage

If your idol or pooja accessory arrives damaged, broken, or with a manufacturing defect:

• Contact us on WhatsApp at +91 98765 43210 or email shop@toponlineproduct.com within 7 days of delivery.
• Share photos or a short video clip showing the defect or damaged shipping box.
• We will arrange a free reverse pickup and immediately dispatch a brand-new, consecrated replacement at no additional charge.

2. Returns & Exchange Conditions

To be eligible for a return or exchange:

• The idol must remain un-used, un-consecrated (no sindoor, chandan, oil, or water applied), and in its original gift packaging.
• Custom-engraved idols or bespoke temple sizes cannot be returned unless they arrive damaged.

3. Order Cancellation

You may cancel your order at any time before it has been dispatched from our workshop by messaging our WhatsApp support with your Order Number. Once dispatched with an assigned courier tracking number, orders cannot be cancelled mid-transit.

4. Refund Process & Timelines

• For prepaid orders cancelled before dispatch: 100% refund initiated within 24 hours back to original payment mode (UPI/Card).
• For approved returns: Refund processed within 3 to 5 business days after inspection at our Jaipur workshop.
• For COD orders: Refunds are transferred directly to your verified bank account or UPI ID via NEFT/IMPS.